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General questions

How to Contact Support

Comindware offers 4 support channels for Customers: Knowledgebase E-mail Web-chat Phone To reach support go to http://www.comindware.com/support/request/. Select issue type you are experiencing and the product you are using (if you want to contact us in regard to a technical issue): Select issue type You can also check top solutions in our Kno... Read More


Loggin in to your Account at Comindware website

In order to manually activate your on premise Comindware product keys, access your license details, run cloud instance backups or adjust your Comindware subscription(s) settings, you need to have an account registered at the Comindware website. The only way to register a user account at a Comindware website is to sign up for a free trial of one of ... Read More


Retrieving a Lost Password at Comindware Website

If you do not remember your password for your user account at Comindware website, you can reset it at any time. First of all, click on the «Forgot password?» link below the «Sign in» button.  Forgot password? After that you’ll be asked to specify your email address (the one received when your account was registered and the one you use for ... Read More


Third Party Software Used in Comindware Tracker

Third Party Software Notices and/or Additional Terms and Conditions   Title of the component Brief description of the component License Source code storage address  1  Ext.ux.netbox.InputTextMask extension  Cherry On Ext (Cherry) extends the Ext JS library.  Modified BSD license  Link  2  jQuery Caret (jCaret) Plugin  A Javascript library fo... Read More


What should I do if a product serial number is lost?

You can always find your product keys in your account at Comindware website used for product activation. The keys get registered to it automatically if you purchase them online. If you do not remember your account password use password retrieval procedure. If you can't find your product keys, contact our support team. If product keys were purc... Read More