Troubleshooting

Windows System Information File
Viewed 195 times since Wed, Dec 5, 2018

If you have a problem with a Comindware product installed on your Windows server, Windows System Information file can be useful for troubleshooting the issue. This file contains the following information: Operating system System drivers Running proc...
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Comindware Tracker Server Log
Viewed 108 times since Wed, Dec 5, 2018

Comindware Tracker logs most of the events that occur during its operation in a special log which is therefore very useful for tracking and investigating unexpected product behavior, errors and other events. Comindware support team may ask you to sen...
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Windows Event Logs
Viewed 106 times since Wed, Dec 5, 2018

Windows Event Log may be required for troubleshooting problems related to the on-premise version of Comindware Tracker . Comindware support representatives may ask you to capture it in addition to some other logs generated by the product itself. Fo...
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Comindware Tracker Audit Log
Viewed 77 times since Wed, Dec 5, 2018

As a Comindware Tracker administrator, you can always obtain a detailed log of significant user management and system activity events that happen in the system. Imagine a situation when one of your users loses access to one of crucial applications wi...
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Creating a Microsoft Installer (MSI) Log of Comindware Products
Viewed 69 times since Wed, Dec 5, 2018

If you are experiencing a problem with installing Comindware software (installation halts/rolls back/errors out etc.), its root cause can be found by analyzing the Microsoft Installer Log. You can get this log by running the installation file with sp...
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Comindware Tracker for Outlook add-in log
Viewed 61 times since Wed, Dec 5, 2018

When troubleshooting a problem related to Comindware Tracker for Outlook, Comindware team may request you to send the log generated by the add-in. This log contains the add-in activity history and may contain essential information on why the problem ...
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Adding Comindware to local Intranet makes it impossible to log in in Internet Explorer 8
Viewed 60 times since Wed, Dec 5, 2018

If you have Comindware Tracker installed to your server and try to access it through Internet Explorer 8, you may get an error saying the browser or its version is not supported. Web browsers Comindware Tracker will run fine in all modern browser...
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Where to download .NET Framework 4 for Comindware?
Viewed 59 times since Wed, Dec 5, 2018

When installing Comindware Tracker to your server, you may get a message saying that .NET Framework 4 is necessary. The cause of this message is that there is no .NET Framework 4 installed on your computer. Normally, if this component is missing on y...
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Users cannot get into Comindware Tracker after the server hardware is changed
Viewed 59 times since Wed, Dec 5, 2018

When you install and activate Comindware software on your client server, your hardware ID is recorded for each license key you use.   If you change the hardware on your machine (get a faster processor or add more RAM for better performance), the actu...
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Collecting debug information in Google Chrome
Viewed 58 times since Wed, Dec 5, 2018

If you experience problems with the visual user interface of Comindware Tracker while working in Google Chrome, browser logs can help troubleshoot the issue. Before capturing any logs, make sure to refresh the page by pressing the CTRL+F5 button comb...
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How to explore a problem
Viewed 57 times since Tue, Mar 3, 2020



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