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General questions

How to Contact Support

Comindware offers 4 support channels for Customers: Knowledgebase E-mail Web-chat Phone To reach support go to http://www.comindware.com/support/request/. Select issue type you are experiencing and the product you are using (if you want to contact us in regard to a technical issue): Select issue type You can also check top ... Read More


Registering an Account at Comindware Web Site

In order to manually register and activate your on premise Comindware product keys, access your license details, run cloud instance backups or adjust your Comindware subscription(s) settings, you need to have an account registered at the Comindware website. The only way to register a user account at a Comindware website is to sign up for a fre... Read More


Registering Products at Comindware Website

If you’ve just got new keys for your on-premise product instance, make sure you register them at the Comindware website before you put them into your product. This simple operation will tie your keys to your user account in our system and let you activate your product keys on the server you will be installing the product to. After registering... Read More


Retrieving a Lost Password at Comindware Website

If you do not remember your password for your user account at Comindware website, you can reset it at any time. First of all, click on the “Forgot your password?"" link below the “Log in” button.  Forgot password? After that you’ll be redirected to the “Reset password” page where you need to type in your ... Read More


Third Party Software Used in Comindware Tracker

Third Party Software Notices and/or Additional Terms and Conditions  Title of the componentBrief description of the componentLicenseSource code storage address  1  Ext.ux.netbox.InputTextMask extension  Cherry On Ext (Cherry) extends the Ext JS library.  Modified BSD license  Link  2  jQuery Caret (jCare... Read More


What should I do if a product serial number is lost?

You can always find your product keys in your account at Comindware website used for product registration and activation. The keys get registered to it automatically if you purchase them online. If you do not remember your account password use password retrieval procedure. If product keys were purchased online you can also check your... Read More