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Entering Product Keys and Activating the Product

After installation of Comindware Tracker, you need to enter a product key. As soon as you enter your product key, Comindware Tracker will automatically be activated on the Comindware web site. Before activation, make sure an Internet connection is established and you've already registered an account at https://support.comindware.com/ and received a product key from your subscription page.

To add a product key and activate Comindware Tracker:

1. Open «Administration» > «License Manager».

2. Click the «Add Product Key» button in the Ribbon.

3. Enter your 64-digit product key. You can enter several product keys at once delimited by the Enter key.

4. Click «Activate».

Adding product keys

After the keys are added, you might need to refresh the page to update the information by pressing F5.

Product keys are language specific. You will not be able to add a product key for another language if you have already entered a product key.

 

Manual activation

You can use manual activation if the automatic activation fails or if you don't have an Internet connection on the server.

To manually activate the product:

1. Open «Administration» > «License Manager».

2. Click the «Add Product Key» button in the Ribbon.

3. Click on the «Manual Activation» link.

4. Retrieve the «Installation ID» file by clicking «Obtain File». Save the file to your computer (default file name: ActivationRequest.txt).

Manual Activation

5. Open your Comindware account on the Comindware web site at https://support.comindware.com/ and upload the Installation ID file on your subscription page.

6. Get the response file with your activation code.

7. Go back to Comindware Tracker and click the «Upload» button next to the «Activation code» field.