Creating a Microsoft Installer (MSI) Log of Comindware Products

If you are experiencing a problem with installing Comindware software (installation halts/rolls back/errors out etc.), its root cause can be found by analyzing the Microsoft Installer Log. You can get this log by running the installation file with specific command line parameters as described below.

Go to the Run prompt (Start -> Run) and type in the following command:

msiexec /i msi-filepath /l*v log-filepath        

Where msi-filepath is the full path (including the file name) to the file you extract and log-filepath is the path (also including the file name) to the log file you want to save the output to.

The /i and /l*v parameters are separated with spaces from msiexec and msi-filepath
For example:

msiexec /i D:\ComindwareFolder\Comindware.Products.msi /l*v c:\log-name.log

 If there are spaces in the file path, put the path in quotation marks:

msiexec /i ""C:\Documents and Settings\User\Desktop\Comindware.Products.msi"" /l*v c:\log-name.log

Once all the parameters are in, just press “Enter” to run the command, reproduce the problem and capture the log file created in the process.

In most cases it is recommended that you also capture a Windows System Information File along with the installation log when contacting Comindware support with an installation issue.
Attachments
There are no attachments for this article.
Feedback
Security Code
Related Articles
About Workflow Tasks
Viewed 149 times since Wed, Dec 5, 2018

Assign a value to a field of workflow task
Viewed 77 times since Wed, Dec 5, 2018

Working with Comindware Tracker for Outlook
Viewed 79 times since Wed, Dec 5, 2018

Step 3: Create a Workspace
Viewed 114 times since Wed, Dec 5, 2018

Third Party Software Used in Comindware Tracker
Viewed 164 times since Wed, Dec 5, 2018

Understanding Comindware Tracker
Viewed 170 times since Wed, Dec 5, 2018

Attaching a File
Viewed 81 times since Wed, Dec 5, 2018

Creating Parallel Tasks In a Workflow
Viewed 115 times since Wed, Dec 5, 2018

Registering an Account at Comindware Web Site
Viewed 138 times since Wed, Dec 5, 2018

Created vs. Closed Chart
Viewed 122 times since Wed, Dec 5, 2018