Configuring Automatic Replies

Comindware Tracker can send automatic replies upon each received e-mail message. Automatic replies inform a requestor whether a task has been created or not.

Prior to activating automatic replies, you should configure global outgoing e-mail settings in Administration > E-mail Integration. See Configuring outgoing e-mail settings.

То activate automatic replies:

1. Go to Administration > Create Items by E-mail.

2. Select the e-mail account, and click the Creation Options tab.

3. Select the Send success message check box to send a notification when the task/doc has been successfully created.

4. Select the Send failure message check box to send a notification if an error occurs while creating a task/doc.

To change the subject and body text of auto response messages:

1. Select the e-mail account, and click the Success Message tab, or Failure Message tab.

2. On the Success Message tab, specify the text of the e-mail message, which will be sent to the requestor upon task/doc successful creation. Type the subject and body of the message into the corresponding boxes.

3. On the Failure message tab, specify the text of the e-mail message, which will be sent to the requestor if an error occurs while creating a task/document. Type the subject and body of the message into the corresponding text boxes.

You can apply text formatting or pictures to the message. Click the icon in the Body text field to open the rich text editor window.

Success message template

Attachments
There are no attachments for this article.
Feedback
Security Code
Related Articles
Step 7: Configure Application: Create a Workflow
Viewed 87 times since Wed, Dec 5, 2018

Navigation
Viewed 46 times since Wed, May 20, 2020

Assigning Licenses to Users
Viewed 88 times since Wed, Dec 5, 2018

Who is a Report Owner
Viewed 70 times since Wed, Dec 5, 2018

Replying To a Comment
Viewed 44 times since Wed, Dec 5, 2018

Validate entered durations
Viewed 45 times since Wed, Dec 5, 2018

Editing User Group Membership
Viewed 45 times since Wed, Dec 5, 2018

About Creating Tasks And Docs From E-mail Messages
Viewed 50 times since Thu, Apr 9, 2020

On-Premises Licenses
Viewed 45 times since Wed, Dec 5, 2018

General rules
Viewed 48 times since Wed, Dec 5, 2018