Skip to Content

Comindware Tracker for Outlook does not show up in Outlook after installation

Sometimes after Comindware for Outlook installation, the add-in doesn’t show up in MS Outlook even if you restart it. It may occur when some system security settings on your machine don’t allow third-party add-ins integration into MS Outlook. However you can enable the Comindware Tracker add-in manually. 

Before you go on reading, take a minute to check the version of your MS Office. Comindware for Outlook will run only with MS Outlook 2007/2010/2013.

To get the add-in to your MS Outlook panel, go to File-> Options -> Add-ins. Once there, select “Disabled items” in the “Manage” drop-down menu on the bottom of the window and click on Go:

Filtering the list of the disabled Add-Ins

Find Comindware for Outlook in the list of disabled items, select it and click on “Enable”. Now you can close the “Outlook Options” window and restart your Outlook. After that the add-in should run just fine.

Enabling Comindware Add-Ins

If it still does not work, go to File -> Options -> Trust Center -> Trust Center Settings: 

Trust Center Settings

After that, switch to the “Macro Settings” tab, select the “Notifications for all macros” option, tick the checkbox “Apply macro security settings to installed add-ins” and click OK:

Macro Settings

Now restart your MS Outlook again. If the add-in still doesn’t work, send a request to Comindware support team at this page