Comindware Support Overview

​When signing up for any Comindware product subscription (either cloud or on-premise) you automatically get access to our advanced support & maintenance package that include 8x5 (Monday through Friday, 10 am-6 pm EST) access to our support professionals via email, chat and phone. 

In case of a business-critical issue, the first response to your support case will be made by an engineer within 2 business hours.

The package also includes upgrade protection for the term of the subscription so you will not have to pay for the upgrades of the products you signed up for, should a new version go out.

During the trial period, you can get help from our customer support team via email or live chat. To find answers to common questions, consult with best practices and learn more about our software, feel free to visit our public Knowledgebase at any time.

Option

Self Service

Pre-sales/Trial

Paid subscriptions

Program entitlement limitation and cost

Unlimited

30-day trial

Subscription period

Channels

Public Knowledgebase and FAQ

Email and Chat

Phone, Email and Chat

Issue types

Any

Any

Any

Hours of support

24x7

EST business hours

EST business hours

First response time for critical issues

N/A

1 business day

2 business hours

Software updates

N/A

Yes

Yes

 
Learn how to contact Comindware Support Team in this article.
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