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Backup process and policy for Comindware Tracker

To protect your data from hardware failure, viruses or accidental deletion is very important to make backups. Comindware Tracker offers such an important feature and allows you to make backups every time you need. All the projects, users, tasks, progress on tasks, comments, and attached files will be saved. This procedure is different for cloud and on-premise accounts.

Backups are available for commercial accounts only. If you are using a trial version, please contact your manager to upgrade the system to the commercial one.

 

Backing up cloud accounts

If you use Comindware Tracker in the cloud, you can manage the backups right from your user account at https://support.comindware.com/

Note : If you don’t remember your credentials, use your email (the one your Comindware Tracker instance is registered to) as login name and follow the «Forgot password?» procedure described in this article.

Once you are in, go to «Cloud Instances», select the cloud instance and double-click on it. Here in the «Backups» area you can see your backup history for the last 7 days.

Backup management

Don’t be surprised if you see a whole list of backups already created for your product instance. All cloud accounts are automatically backed up once a day. So, you can always restore your data even if you forgot to make a backup yourself.

In addition to that, you can make backups manually, for example before making some major changes in your account. Just click on the «Create backup» button, fill in «Backup description» field and click «Create backup» again. 

To restore the backup, select it in the table (first column) and click on the «Restore backup» button and wait a minute. Just keep in mind that all your tasks progress will be bounced back to the backed up stage as well. Update the page or click on the «Update backup list» button to refresh the list of backups.

 

Backing up on-premise accounts

In on-premise account there is a «Backup Management» menu in the «Administration» area. Here you can create backups manually and select the folder they will be stored in. More information about backups and restore process for on premise account you can find here.