About Creating Tasks And Docs From E-mail Messages
Your tasks can be automatically created directly from e-mail messages sent to a particular e-mail address associated with a particular application.
This feature may be useful in a number of ways, for example:
- your staff can e-mail hardware or software problems into your company’s Help Desk department, and the e-mails will be converted into Help Desk Requests,
- your staff can send document preparation requests to the Human Resources or Financial departments, and the e-mails will be converted into Document Requests.
- external customers can e-mail problems to the Technical Support Team, and the e-mails will be converted into Support Incidents.