About Creating Tasks And Docs From E-mail Messages

Your tasks can be automatically created directly from e-mail messages sent to a particular e-mail address associated with a particular application.

This feature may be useful in a number of ways, for example:

  • your staff can e-mail hardware or software problems into your company’s Help Desk department, and the e-mails will be converted into Help Desk Requests,
  • your staff can send document preparation requests to the Human Resources or Financial departments, and the e-mails will be converted into Document Requests.
  • external customers can e-mail problems to the Technical Support Team, and the e-mails will be converted into Support Incidents.
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