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Comindware Tracker in Cloud database size calculation

When creating a new Customer instance or altering the number of users on an existing instance in the cloud environment, Comindware Tracker puts a limit on the database size based on the number of users licensed for this instance. To calculate this limit, the total number of users licensed to the instance is divided into buckets each of which has the corresponding size allocation per user. The resulting database size limit is then rounded up to the nearest gigabyte. The buckets are currently set up as follows:

  • 1-24 users – 500 Mb per user
  • 25-49 users – 400 Mb per user
  • 50-99 users – 350 Mb per user
  • 100-249 users – 325 Mb per user

In other words, the per-user allocation is permanent for each bracket so your first 24 users will always get 500MB each, next 25 users will get 400MB each and so on.

Instance with 20 users will get: 20 * 200 MB = 10 GB
Instance with 30 users will get: 24 * 500 MB + 6 * 400 MB = 15 GB (rounded up from 14.4 GB)
Instance with 70 users will get: 24 * 500 MB + 25 * 400 MB + 21 * 350 MB = 30 GB (rounded up from 29.35 GB)

When additional users are added to a subscription, extra capacity is added to the existing database storage. If the total database size limit is not even, it is rounded up to the nearest gigabyte. Here is another more complex example:

20 user subscription was bought (20 users * 500 MB = 10 GB).
After that additional 10 user subscription was bought (4 users * 500 MB + 6 users * 400 MB = 4.4 GB).
The resulting disk space limit is going to be 10 GB + 4.4 GB = 14.4 GB.
If we round it up we will get 15 GB of disk space.
When 95% of database size quota is used up, the license owner (as per the account registered at the Comindware website) as well as the Comindware Tracker administrator (the very first user created in the system) will receive the corresponding notifications via Email. 

Once 100% of database size quota is used up, Comindware Tracker becomes locked for adding new items/tasks and attachments. 

Put simply, the Comindware Tracker database contains all the information on users, permissions, tasks, items, etc. related to the product (all of this takes very little space), and item/task attachments (these will take up most of your allocated database space).

Databases of each Customer are completely isolated from each other for increased security and reliability.