This article provides answers to the most frequently asked Comindware Tracker-related questions. This list is not intended to be exhaustive so if you don't find an answer to your question feel free to contact our support team right away.
- What are the possible usage scenarios for the product?
- I don’t understand the product terminology; what are the main terms used in Comindware Tracker?
- How do I set Comindware Tracker up to run initially?
- Do I need development skills to set up and customize Comindware Tracker?
- Can you help me with the product setup?
- Do you have any workflow templates or do I create my own workflow from scratch?
- What are the system requirements for Comindware Tracker?
- Can I work with my workflow tasks from MS Outlook?
- Does Comindware Tracker work on mobile devices?
- Can I integrate Comindware Tracker with other systems we use in our company?
A: Unlike the majority of other request and task tracking products on the market, Comindware Tracker can be customized to meet the tracking needs of virtually any business function you can think of. To help you realize the current possibilities of Comindware Tracker, we have included pre-defined process templates for such functions as: IT Help Desk, Sales Operations, Human Resources, Finance and Administration, etc. At the same time, you are not limited to these templates and can set up your own process from scratch from scratch within the flexible product environment.
A: Comindware Tracker employs a simple yet specific glossary. Once you get a basic understanding of the object structure within the product, setup and usage becomes very intuitive. If you are having trouble understanding the terms and the sequence of actions needed to set the product up, please read this article in our Knowledgebase.
A: The process of initial setup is described in the “Quick Setup” section of our Knowledgebase. If you are using the trial version of Comindware Tracker, you can also use our short interactive product tutorials available under the “Menu” tab located in the top-left corner of product interface.
A: No! You can do all the setup within the product’s user interface. It will also be beneficial if you are familiar with MS Excel formulas since you can use similar expressions (we call it Comindware Expression Language) or some advanced calculations for your workflows in Comindware Tracker. You can learn more about product customization here or request a product training session for your team.
A: Yes, our product experts can help you get familiar with the product, put the system on wheels for you and train your whole team to use Comindware Tracker efficiently. Learn more about all the Professional Services we offer at this page.
A: Both. We have several different workflow templates (we call them Business
Applications) you can use to get started with the product quickly. Currently, we have templates for IT Help Desk, Sales Operations, Human Resources, Finance and Administration departments. These templates are fully customizable, so you can use them as a starting point and modify them to meet the needs of your team as you go.
At the same time, you can set your own process up from scratch. Here is a brief step-by-step guide on creating your own work environment in Comindware Tracker.
A: On the server side, (if you run the on premise version of Comindware Tracker) Comindware Tracker has the following system requirements:
OS (64bit): Windows 7, , Windows 2008 server, Windows 2008 R2 server, Windows 8 Core, Pro, Enterprise editions with latest service packs, Windows 2012 R2 server
IIS 7.0 or higher
.NET Framework 4.6.1
At least 300 MB storage
Internet Explorer (versions 10, 11)
Safari for Mac
Safari for iOS
If you want to integrate Comindware Tracker into your MS Outlook, make sure your machine is running MS Outlook 2007 or above.
A: Yes. You can install the Outlook add-in for Comindware Tracker and work with all of your tasks right from the native MS Outlook interface. Keep in mind that some of the product features such as workflow setup and reporting dashboards are not available from within the add-in (you will need to open Comindware Tracker in your browser to access them). Comindware Tracker for Outlook installation package is always available for download under the Menu tab of the product interface. You can learn more about the integration with Outlook in this article.
A: Comindware Tracker can be opened in any modern mobile browser, and that will get you to the mobile version of the product, with tasks, forms etc. being optimized for mobile use. You can use both iOS and Android smartphones and tablets to use Comindware Tracker. There is no need to install a standalone app.
A: Yes, we offer an API that can be used for that purpose. Here is our API guide for your reference.