When creating a new Customer instance or altering the number of users on an existing instance in the cloud environment, Comindware Tracker puts a limit on the database size based on the number of users licensed for this instance. To calculate this limit, the total number of users licensed to the instance is divided into buckets each of which has the corresponding size allocation per user. The resulting database size limit is then rounded up to the nearest gigabyte. The buckets are currently set up as follows:
- 1-24 users – 500 Mb per user
- 25-49 users – 400 Mb per user
- 50-99 users – 350 Mb per user
- 100-249 users – 325 Mb per user
In other words, the per-user allocation is permanent for each bracket so your first 24 users will always get 500MB each, next 25 users will get 400MB each and so on.
When additional users are added to a subscription, extra capacity is added to the existing database storage. If the total database size limit is not even, it is rounded up to the nearest gigabyte. Here is another more complex example:
When 95% of database size quota is used up, the license owner (as per the account registered at the Comindware website) as well as the Comindware Tracker administrator (the very first user created in the system) will receive the corresponding notifications via Email.
Once 100% of database size quota is used up, Comindware Tracker becomes locked for adding new items/tasks and attachments.