Comindware Knowledgebase
How to track your meetings and meeting notes with the help of Comindware Tracker

A good practice to track your meetings can become very easy to follow when you have Comindware Tracker in place. This article describes the approach we suggest.    You’ll definitely need a separate…

Comindware Maintenance Mode

The cloud edition of Comindware products is hosted in a cloud environment and while that makes hardware maintenance a non-issue, the software infrastructure needs to be periodically updated to roll up…

Permanent task URL

Each task in Comindware Tracker has its own address (URL). It is very convenient in situations when you need to quickly share links to your tasks with your colleague (for example via Skype or e-mail). That's…

Windows System Information File

If you have a problem with a Comindware product installed on your Windows server, Windows System Information file can be useful for troubleshooting the issue. This file contains the following information:   Operating…

Collecting debug information in Google Chrome

If you experience problems with the visual user interface of Comindware Tracker while working in Google Chrome, browser logs can help troubleshoot the issue.   Before capturing any logs, make sure…

Where to download .NET Framework 4 for Comindware?

When installing Comindware Tracker to your server, you may get a message saying that .NET Framework 4 is necessary. The cause of this message is that there is no .NET Framework 4 installed on your computer.   Normally,…

Creating a Microsoft Installer (MSI) Log of Comindware Products

If you are experiencing a problem with installing Comindware software (installation halts/rolls back/errors out etc.), its root cause can be found by analyzing the Microsoft Installer Log. You can get…

Creating "Reference" type fields with multiple values

This article describes how to properly cross-link items from different item groups using "reference" fields with multiple values.   You may run into a situation in which you need to set up a two-way…

Security for invited participants

Usually there is a group of users who work on a process within a task or workflow task App. This group of users is often determined on a system planning stage - workflow owners actually specify who gets…

What should I do if a product serial number is lost?

You can always find your product keys in your account at Comindware website used for product registration and activation. The keys get registered to it automatically if you purchase them online. If you…

How to set up notifications in Outlook for incoming Comindware Tracker messages

This article describes how to set up Outlook pop-up notifications when an Email from Comindware Tracker is received. When you are working with complicated project it is very important not to miss any…

Reference fields display options

When working with your requests in Comindware Tracker, you may need to make links between related entries. For example, connect a purchase order to a lead or link a support ticket with the related software…

How to set up Document Review process in Comindware Tracker

Sooner or later you will face a situation when certain documents need to be reviewed by several people to ensure their accuracy and compliance with your business and legal requirements. This task can be…

Managing parallel subtasks and subprocesses in Comindware Tracker

When designing a workflow in Comindware Tracker you will notice that you can design workflows of any complexity but there is always just one process step that can be active at a time. In other words, you…

Software Service Agreement

    IMPORTANT: PLEASE READ THIS SOFTWARE SERVICE AGREEMENT (“AGREEMENT”) CAREFULLY BEFORE USING THE COMINDWARE ON-LINE SERVICE (HEREINAFTER REFERRED TO AS THE    “SERVICE”). COMINDWARE LTD. (HEREINAFTER…

Tasks due date approach reminders

For the successful work process it’s very important that all team members complete their tasks in time. With Comindware Tracker you can be sure that nothing is lost or forgotten since it collects all your…

Configuring subtasks initiated by a workflow

When configuring a workflow for an item in Comindware Tracker, you can set it up to create subtasks for users at every step in the workflow as described here. You can configure those automatically created…

Setting up task queues in Comindware Tracker

Queues are often needed to serve as a starting point in a process, or rather as "buckets" new requests go to as soon as they come in. You may need to set up a queue to "own" your new requests before someone…

Calculating custom text field values based on values in other fields

In certain cases you may need to automatically compose text field value using text you already have in other fields.  For example, you may need to auto-generate a workflow task title to contain case…

Comindware Tracker Audit Log

As a Comindware Tracker administrator, you can always obtain a detailed log of significant user management and system activity events that happen in the system. Imagine a situation when one of your users…