Comindware Knowledgebase
How to Contact Support

Comindware offers 4 support channels for Customers: Knowledgebase E-mail Web-chat Phone   To reach support go to http://www.comindware.com/support/request/. Select issue type you…

Co-term Alignment of Comindware Subscriptions

Very often management of active product and service subscriptions becomes a complex and tedious task. This problem gets even worse when you need to manage different subscription periods and renewals for…

Support and Maintenance FAQ

This article provides answers to the most frequently asked questions related to Comindware support and services. This list is not intended to be exhaustive so if you do not find an answer to your question…

Comindware Support Overview

​When signing up for any Comindware product subscription (either cloud or on-premise) you automatically get access to our advanced support & maintenance package that include 8x5 (Monday through Friday,…

Comindware Tracker FAQ

This article provides answers to the most frequently asked Comindware Tracker-related questions. This list is not intended to be exhaustive so if you don't find an answer to your question feel free to…

Sales FAQ

This article provides answers to the most frequently asked sales- and licensing-related questions about Сomindware support and services. This list is not intended to be exhaustive so if you do not find…

Getting your team to start using Comindware Tracker

Embracing change is often difficult, especially if we talk about changing other people's habits and environments. Getting your team to start using a centralized task management environment or changing…

Changing workflow on the fly during your process execution

Sometimes the workflow in your company may need to be restructured; the industry standards and requirements can change, requests processing may vary. Anyway, in course of time you need to make some changes…

Registering Products at Comindware Website

If you’ve just got new keys for your on-premise product instance, make sure you register them at the Comindware website before you put them into your product. This simple operation will tie your keys to…

Creating and managing a multi-level subtasks hierarchy

Each task in Comindware Tracker allows users to create an unlimited number of subtasks that can be assigned to other users. This helps you collaborate with your colleagues more efficiently and have…

Registering an Account at Comindware Web Site

In order to manually register and activate your on premise Comindware product keys, access your license details, run cloud instance backups or adjust your Comindware subscription(s) settings, you need…

Reassigning licenses between users

Every company has situations when some employees are leaving the company or changing their positions and have to do another work. If it happens in your team, you may need to reassign their licenses to…

Understanding Comindware Tracker

No doubt you’d like to get started right away, assigning tasks and combining tasks into a sequence. Understanding the following concepts will make that process go smoothly.If you find yourself hunting…

Comindware Tracker Server Log

Comindware Tracker logs most of the events that occur during its operation in a special log which is therefore very useful for tracking and investigating unexpected product behavior, errors and other events.…

Adding Comindware to local Intranet makes it impossible to log in in Internet Explorer 8

If you have Comindware Tracker installed to your server and try to access it through Internet Explorer 8, you may get an error saying the browser or its version is not supported.     Comindware…

Third Party Software Used in Comindware Tracker

  Third Party Software Notices and/or Additional Terms and Conditions     Title of the component Brief description of the component License Source code storage address  1  Ext.ux.netbox.InputTextMask…

Comindware Tracker for Outlook add-in log

When troubleshooting a problem related to Comindware Tracker for Outlook, Comindware team may request you to send the log generated by the add-in. This log contains the add-in activity history and may…

Comindware Tracker in Cloud database size calculation

When creating a new Customer instance or altering the number of users on an existing instance in the cloud environment, Comindware Tracker puts a limit on the database size based on the number of users…

Retrieving a Lost Password at Comindware Website

If you do not remember your password for your user account at Comindware website, you can reset it at any time. First of all, click on the “Forgot your password?" link below the “Log in” button.  After…

Windows Event Logs

Windows Event Log may be required for troubleshooting problems related to the on-premise version of Comindware Tracker. Comindware support representatives may ask you to capture it in addition to some…