Comindware Knowledgebase

Windows System Information File

If you have a problem with a Comindware product installed on your Windows server, Windows System Information file can be useful for troubleshooting the issue. This file contains the following information:


  • Operating system
  • System drivers
  • Running processes
  • Services
  • Program groups
  • Startup programs
  • Description


Follow these steps to get the Windows System Information file on your machine:

1. Open Start\Programs\Accessories\System Tools\System Information
2. Choose the Save option in the File menu (or Action menu under Windows 2000), enter the File name and set the field Save as type to System Information File (*.NFO)


If the operating system is Windows Server 2003 SP2, you can get the following error message:

Windows cannot open Help and Support because a system service is not running. To fix this problem, start the service named “Help and Support”.

To resolve the issue, please see Microsoft Knowledge Base Article # 937231.


If your server is running Windows NT 4.0, you can get the file this way:

1. Start->Programs->Administrative Tools (common)->Windows NT Diagnostics
2. File -> Save Report
3. Select Scope: "All tabs", Detail Level: "Complete", Destination: "File"


Windows System Information does not contain confidential data. Comindware Customer Headquarters representative will use it strictly for troubleshooting.

Send you request to Comindware Still need help? Contact us

See Also

Back to top

Cookies Settings

Privacy Basics

A cookie is a small file placed onto your device that enables website features and functionality.

A cookie is a small text file that a website asks your web browser to store on your device in order to remember information about you, such as your language preference, and enables a website features and functionality.

At Comindware, we believe in being clear and open about what data related to you we collect and how we use this data. And this policy provides detailed information about what cookies we collect and how we use data related to you. This cookies policy applies to Comindware website.

Always Active Cookies

Ensure your personalized experience and proper website work.

Always active cookies help us with giving you a personalized experience and cannot be switched off in our system. You can set your web browser to block or alert you about these cookies, but some parts of the website may not work then.


Performance Cookies

Are used for continuous website optimization and improvement.

Performance cookies help us with continuous website optimization and improvement. This cookies make it possible for us to count website visits, track traffic sources, learn which pages are the most popular and helpful and see how visitors navigate around the website. All the data these cookies collect is aggregated and therefore anonymous.

Google Analytics


Functional Cookies

Enable functionality enhancement, such as videos and live chats.

Functional cookies allow functionality enhancement, such as videos and live chats. If you do not allow these cookies, then some or all of these functionalities may not function properly.




Comindware uses cookies to ensure you get a great experience on our website - click "OK" button to agree our Privacy Policy. You can change your cookies preferences here.