Comindware Knowledgebase

Users cannot get into Comindware Tracker after the server hardware is changed

When you install and activate Comindware software on your client server, your hardware ID is recorded for each license key you use.  


If you change the hardware on your machine (get a faster processor or add more RAM for better performance), the actual ID of your hardware will change as well. As a result, your Comindware license keys will require re-activation to record the new hardware parameters. Before you do that, no one will be able to get into the system except for the account Administrator since that’s the only user who can re-activate the keys for everyone. This restriction helps to prevent unauthorized keys usages on multiple servers.


Comindware Customer Headquarters specialists will help you to changes the hardware ID for your keys so you team can start using the tool again. You can send the request at this page.
 

Before you fire the request off to the helpdesk, please don’t forget to grab the “ActivationRequest.txt” file with your new hardware information as described here and attach it to your message.

 

After we update the keys for you, you can simply go to the account Administration area -> License Manager -> Add Product Key, paste all your keys into “Add product keys” field and click on the “Activate” button. After that all you keys will become active again and your team members will be able to get in and go on with their tasks.

Send you request to Comindware Still need help? Contact us

See Also

Back to top

Cookies Settings

Privacy Basics

A cookie is a small file placed onto your device that enables website features and functionality.

A cookie is a small text file that a website asks your web browser to store on your device in order to remember information about you, such as your language preference, and enables a website features and functionality.

At Comindware, we believe in being clear and open about what data related to you we collect and how we use this data. And this policy provides detailed information about what cookies we collect and how we use data related to you. This cookies policy applies to Comindware website.

Always Active Cookies

Ensure your personalized experience and proper website work.

Always active cookies help us with giving you a personalized experience and cannot be switched off in our system. You can set your web browser to block or alert you about these cookies, but some parts of the website may not work then.

Comindware

Performance Cookies

Are used for continuous website optimization and improvement.

Performance cookies help us with continuous website optimization and improvement. This cookies make it possible for us to count website visits, track traffic sources, learn which pages are the most popular and helpful and see how visitors navigate around the website. All the data these cookies collect is aggregated and therefore anonymous.

Google Analytics

Yandex.Metrica

Functional Cookies

Enable functionality enhancement, such as videos and live chats.

Functional cookies allow functionality enhancement, such as videos and live chats. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Wistia

JivoChat

AddThis

Comindware uses cookies to ensure you get a great experience on our website - click "OK" button to agree our Privacy Policy. You can change your cookies preferences here.