Comindware Knowledgebase

Configuring Automatic Replies

Comindware Tracker can send automatic replies upon each received e-mail message. Automatic replies inform a requestor whether a task has been created or not.

Prior to activating automatic replies, you should configure global outgoing e-mail settings in Administration > E-mail Integration. See Configuring outgoing e-mail settings.

То activate automatic replies:

1. Go to Administration > Create Items by E-mail.
2. Select the e-mail account, and click the Creation Options tab.
3. Select the Send success message check box to send a notification when the task/doc has been successfully created.
4. Select the Send failure message check box to send a notification if an error occurs while creating a task/doc.

To change the subject and body text of auto response messages:

1. Select the e-mail account, and click the Success Message tab, or Failure Message tab.
2. On the Success Message tab, specify the text of the e-mail message, which will be sent to the requestor upon task/doc successful creation. Type the subject and body of the message into the corresponding boxes.
3. On the Failure message tab, specify the text of the e-mail message, which will be sent to the requestor if an error occurs while creating a task/document. Type the subject and body of the message into the corresponding text boxes.

You can apply text formatting or pictures to the message. Click the icon_fields_36 icon in the Body text field to open the rich text editor window.

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Success message template

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