Comindware Knowledgebase

About Creating Tasks And Docs From E-mail Messages

Your tasks and documents can be automatically created directly from e-mail messages sent to a particular e-mail address associated with an application. As soon as you send an e-mail into such group, the e-mail becomes a task or document. The name will be the e-mail subject, and the body of the e-mail will become a task or doc description. E-mail attachments will be converted into a task or doc attachment.

This feature may be useful in a number of ways, for example:

your staff can e-mail hardware or software problems to your company’s Help Desk department, and the e-mails will be converted into Help Desk Requests,
your staff can send document preparation requests to the Human Resources or Financial departments, and the e-mails will be converted into Document Requests.
external customers can e-mail problems to the Technical Support Team, and the e-mails will be converted into Support Incidents.

Who can configure creation of items from e-mails

Comindware administrators

Preliminary steps

Comindware Tracker Full license added (for on-premises software version)
Users and user groups added
Product keys for Comindware Tracker Full license assigned to users
Workspace created, workspace participants added
Applications created and configured

Send you request to Comindware Still need help? Contact us

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