This chapter includes the following topics: Managing local users Managing local user groups Connecting to a LDAP/Active Directory server

Comindware Tracker keeps users and user groups' information its own account information database. You can manage users and groups directly in Comindware Tracker or update with user accounts and groups…

Users can be organized into user groups. Organizing users into user groups make the management of multiple users easier. User groups allow you assign equal privileges to a group of users. Each user can…

You can connect it to LDAP/Active Directory Server and get the list of users and groups from this server. This helps administrators with tedious tasks, such as manually adding large numbers of users,…

This chapter includes the following topics: About workspaces Creating a pre-designed workspace Creating your own workspace

A workspace is an area shared by a particular team or a group of employees. A workspace allows its members to collaboratively organize and manage work efforts for a certain activity. Generally, a workspace…

You can create a new workspace from a pre-designed workspace template that corresponds to your business area. Comindware Tracker provides workspace templates for: IT Help Desk, Human Resources, Software…

A workspace can be created by a Comindware Administrator, or by a member of Comindware Architects group. To create a blank workspace: 1. Go to Administration > Workspaces. 2. Click New Workspace. 3.…

This chapter includes the following topics: About templates Choosing your type of template Customizing form fields Creating a form layout Configuring a workflow

All new items are created based on a template. So first, you need to either customize an existing template or create your own. Template setup includes adding fields that contain information you want an…